Refund Policy

Effective October 27, 2026

Primer Test Prep is operated by KELZ LLC. We want you to be happy with your purchase, so this is how refunds work.

7-day refund

If you are not satisfied, you can request a full refund within 7 days of your purchase date. There is no need to explain why.

The 7-day refund is limited to one per customer. Repeated purchases and refunds of the same product may be declined.

Email support@primertestprep.com from the address you used to buy.
Use the subject line Refund request.
Include your order number, which is in your confirmation email and under My Account.

We reply within 2 business days to confirm your request.
The refund goes back to the original payment method. Your bank or card issuer controls how long it takes to appear, which is usually 5 to 10 business days.
When a refund is issued, your access to the product ends.

We do not offer refunds after the 7-day period. If something is wrong with your access, contact us. We will do our best to fix it.

Please contact us before disputing a charge with your bank. We can usually resolve it faster, and a dispute can lead to your account being closed.